FUNDRAISING COMPLAINTS PROCEDURE
Website: www.rainbowfndn.org.uk
What happens if you make a complaint about our fundraising activities?
At Rainbow Foundation, we are committed to ensuring that our fundraising is carried out to the highest standards. We aim to:
- adhere to high standards when fundraising
- be clear, honest and open
- be respectful
- be fair and reasonable
- be accountable and responsible
If you are unhappy with any aspect of our fundraising activities, please contact us:
Email: info@rainbowfndn.org.uk
Telephone: 01948 830730
The Rainbow Foundation
The Rainbow Centre
Penley
Wrexham
LL13 0GB
We will acknowledge your complaint within 3 working days and investigate it fairly and thoroughly. We aim to provide you with the outcome of our investigation within 10 working days. If we need more time, we will keep you informed of our progress.
If you are dissatisfied with our final response, you may refer your complaint to the Fundraising Regulator within two months of receiving our response. The Fundraising Regulator is the independent regulator of charitable fundraising in England, Wales and Northern Ireland and will normally expect us to have had the opportunity to consider your complaint first.
Useful information:
- Fundraising Regulator telephone: 0300 999 3407